DCC-Cisco VoIP Phone System installation, training & Support

IP Telephones and Endpoints

Cisco Unified IP Phones lead the IP communications device market and provide a complete portfolio with ease of use, superior audio quality, increased accessibility for people with disabilities, ergonomic physical design, capability to add custom applications, and advanced services, and features. The portfolio includes options for uses from the company lobby to the manufacturing floor to the executive suite, at home, on the road, or in branch offices. Below is a listing of Cisco IP Phones and Endpoints for Cisco Communication Solutions.

Cisco New 8900 and 9900 IP Phones

Series 8900 Product Overview

click here for the 8900 Cisco product sheet pdf

The Cisco® Unified IP Phone 8961 is an advanced professional media endpoint that delivers an enhanced user experience with an easy-to-use and eco-friendly ergonomic design. Highlights of the portfolio include introduction of higher-resolution (VGA) color displays, a USB port, Gigabit Ethernet connectivity, and High-definition (HD) voice support, enabling a more productive user experience for multimedia application engagement. Application support includes XML and MIDlet-enabled applications. The Cisco Unified IP Phone 8961 is an ideal solution for knowledge professionals, administrative managers, and executives.

The IP Phone 8961 offers five programmable line/feature keys and also provides 5 call session keys with the convenience of multiple appearances per line.
5 programmable feature buttons with state-indicating LEDs
5 call-session buttons with state-indicating LEDs
Applications, Directories, and Voicemail
Conference, Transfer, and Hold
Volume Up/Down,
Back-lit Mute, Speakerphone, and Headset
Back, End Call, and 5-Way Navigation Pad

Series 9900 Product Overview

click here for the 9971 Cisco product sheet pdf

The Cisco® Unified IP Phone 9971 is an advanced collaborative media endpoint that provides voice, video, applications, and accessories. Highlights include interactive multiparty video, high-resolution color touchscreen display, High-definition voice (HD voice), desktop Wi-Fi connectivity, Gigabit Ethernet and a new ergonomic design and user interface designed for simplicity and high usability. Accessories, sold separately, include the Cisco Unified Video Camera and the Cisco Unified IP Color Key Expansion Module.

Newly developed ergonomic design and user experience designed specifically for use with the high-resolution, VGA, graphical, backlit, anti-glare, color touchscreen display
H.264 video support for two-way standard-definition calling with USB support for the Cisco Unified Video Camera (Note: Multiparty video communications supported with Multipoint Control Unit)
Choice of 802.11 a/b/g desktop Wi-Fi connectivity or Gigabit Ethernet network connectivity and switch port available for a downstream PC
Embedded Bluetooth radio and 2 USB ports for added freedom and convenience, with support for both wireless and wired headsets
Firmware support for XML and MIDlet-enabled applications

Cisco New 6900 Series Phones

click here: Cisco 6900 phone sheet pdf

Some Features and Benefits:
Lighted Hold key:            The key lights when pressed to put a call on hold and stays lit until the held call has been resumed, or flashes if one call is held while another is engaged; the key is dark when no calls are on hold.
Lighted Menu key:          The key lights when pressed to access voicemail messages, call logs, network settings, user preferences, corporate directories, and XML services; it stays lit while menu items are active.
Lighted Message Waiting indicator:      The key lights when there is new voicemail, and the light is visible on both the phone chassis and the handset; it stays lit until you process your new voicemail.
Deep-Sleep option:         Power savings can be recognized by cycling power by time of day and day of week.
Co-branding:     The Co-branding button allows customers to include their logo on the 6900 Series phones. Cisco has approved third-party vendors to produce the buttons.
Colors:       Phone sets come in two colors (white and charcoal)
Handsets:      Standard and slimline sets
Models:      2 line(6921), 4 line (6941) and 12 line (6961) models

Current and Previous Phone Product Models

Product	Features
Cisco Unified IP Phone 524G Click here: 500 series phone sheet pdf	Low-cost, entry-level model Four-line phone, with access to up to eight call line appearances Uses Power-over-Ethernet or optional power adapter, sleep mode for energy savings when not in use Single 10/100 PoE port (802.3af) Backlit monochrome displays, user adjustable ring tones
Cisco Unified IP Phone 521G	Low-cost, entry-level model Single-line phone, with access to up to two call line appearances Uses Power-over-Ethernet or optional power adapter, sleep mode for energy savings when not in use Single 10/100 PoE port (802.3af) Backlit monochrome displays, user adjustable ring tones
Cisco Unified IP Phone 7985G	Personal desktop video phone offering executives and managers instant, face-to-face communications Incorporates all the components required for video calls (camera, LCD screen, speaker, keypad, and handset) in one easy-to-use unit Integrated Ethernet switch and 10/100BASE-T Ethernet connection through an RJ-45 interface for LAN connectivity
Cisco Unified IP Phone 7975G	High-fidelity audio for vibrant, life-like conversations Gigabit Ethernet VoIP telephony technology Backlit, high-resolution, color touchscreen for easy access to communications information, XML applications, and features Integrated Ethernet switch and 10/100/1000BASE-T Ethernet connection via an RJ-45 interface for LAN connectivity Support for IEEE 802.3af Power (Class 3) over Ethernet (PoE) or a local power supply Standards-compliant SIP phone support
Cisco Unified IP Phone 7971G-GE	First to provide unconstrained bandwidth to desktop applications Gigabit Ethernet VoIP telephony technology Backlit, high-resolution, color touchscreen for easy access to communications information, XML applications, and features Integrated Ethernet switch and 10/100/1000BASE-T Ethernet connection via an RJ-45 interface for LAN connectivity Support for IEEE 802.3af Power over Ethernet (PoE) or a local power supply Standards-compliant SIP phone support
Cisco Unified IP Phone 7970G	Backlit, high-resolution, color touchscreen for easy access to communications information, XML applications, and features Access to eight telephone lines (or combination of lines and telephony features) High-quality speakerphone and built-in headset connection Integrated Ethernet switch and 10/100BASE-T Ethernet connection through an RJ-45 interface for LAN connectivity Support for both Cisco prestandard and IEEE 802.3af PoE Standards-compliant SIP phone support
Cisco Unified IP Phone 7965G	High-fidelity audio for vibrant, life-like conversations Gigabit Ethernet VoIP telephony technology Higher-resolution color display supports advanced XML applications Supports IEEE 803.af PoE (Class 3)or local power supply Access to six phone lines (or combination of lines and telephony features) Integrated Ethernet switch and 10/100/100BASE-T Ethernet connection via an RJ-45 interface for LAN connectivity Standards-based Standards-compliant SIP phone support
Cisco Unified IP Phone 7962G	High-fidelity audio for vibrant, life-like conversations Higher-resolution display supports advanced XML applications and double-byte characters/Unicode Supports IEEE 803.af PoE (Class 2) or local power supply Access to six phone lines (or combination of lines and telephony features) Integrated Ethernet switch and 10/100BASE-T Ethernet connection via an RJ-45 interface for LAN connectivity Standards-based Standards-compliant SIP phone support
Cisco Unified IP Phone 7961G-GE	Gigabit Ethernet VoIP telephony technology Higher-resolution display supports advanced XML applications and double-byte characters/Unicode Supports IEEE 803.af PoE or local power supply Access to six phone lines (or combination of lines and telephony features) Integrated Ethernet switch and 10/100/100BASE-T Ethernet connection via an RJ-45 interface for LAN connectivity Standards-based Standards-compliant SIP phone support
Cisco Unified IP Phone 7961G	Higher-resolution display supports advanced XML applications and double-byte characters/Unicode Supports IEEE standard 802.3af inline power and Cisco legacy power Access to six phone lines (or combination of lines and telephony features) Integrated Ethernet switch 10/100BASE-T Ethernet connection through an RJ-45 interface for LAN connectivity. Standards-based Standards-compliant SIP phone support
Cisco Unified IP Phone 7960G	Meets the needs of users with a high amount of phone traffic in enclosed office environments Access to six telephone lines (or combination of lines and telephony features) Supports XML applications to the screen Integrated Ethernet switch and 10/100BASE-T Ethernet connection through an RJ-45 interface for LAN connectivity Standards-compliant SIP phone support
Cisco Unified IP Phone Expansion Module 7914	Provides 14 additional buttons and an LCD display to extend the capabilities of the Cisco Unified IP Phone 7960G, 7961G, 7961G-GE, 7962G, 7965G, 7970G, 7971G-GE, and 7975G models Buttons can be programmed as directory numbers, line keys, or speed-dial keys Up to two modules can be used on a single IP phone connection
Cisco Unified IP Phone 7945G	High-fidelity audio for vibrant, life-like conversations Gigabit Ethernet VoIP telephony technology Higher-resolution display supports advanced XML applications and double-byte characters/Unicode Supports IEEE 803.af PoE (Class 3) or local power supply Access to two phone lines (or combination of line access and telephony features) Integrated Ethernet switch and 10/100/1000BASE-T Ethernet connection through an RJ-45 interface for LAN connectivity Standards-based Standards-compliant SIP phone support
Cisco Unified IP Phone 7942G	High-fidelity audio for vibrant, life-like conversations Higher-resolution display supports advanced XML applications and double-byte characters/Unicode Supports IEEE 803.af PoE (Class 2) or local power supply Access to two phone lines (or combination of line access and telephony features) Integrated Ethernet switch and 10/100BASE-T Ethernet connection through an RJ-45 interface for LAN connectivity Standards-based Standards-compliant SIP phone support
Cisco Unified IP Phone 7941G-GE	Latest Gigabit Ethernet VoIP telephony technology Higher-resolution display supports advanced XML applications and double-byte characters/Unicode Supports IEEE 803.af PoE or local power supply Access to two phone lines (or combination of line access and telephony features) Integrated Ethernet switch and 10/100/1000BASE-T Ethernet connection through an RJ-45 interface for LAN connectivity Standards-based Standards-compliant SIP phone support
Cisco Unified IP Phone 7941G	Higher-resolution display supports advanced XML applications and double-byte characters/Unicode Supports IEEE 803.af PoE or local power supply Access to two phone lines (or combination of line access and telephony features) Integrated Ethernet switch and 10/100BASE-T Ethernet connection through an RJ-45 interface for LAN connectivity Standards-based Standards-compliant SIP phone support
Cisco Unified IP Phone 7940G	Addresses the needs of transaction workers who conduct a medium amount of telephone traffic in office cubicle environments Access to two telephone lines or one line and a telephony feature Supports XML applications to the screen Integrated Ethernet switch and 10/100BASE-T Ethernet connection through an RJ-45 interface for LAN connectivity Standards-compliant SIP phone support
Cisco Unified IP Phone 7931G	24 programmable line/feature buttons Four-way LEDs (red/green/amber/off) for indicating call/line state Dedicated Hold, Transfer, and Redial buttons 802.AF PoE only, no Cisco PoE Supported by Cisco Unified CallManager 4.0(2) and Cisco Unified Communications Manager 6.1.
Cisco Unified Wireless IP Phone 7921G	IEEE 802.11a,b,and g standards Larger, 2-inch color display (176x220 TFT) Speakerphone capabilities New combination charger/speakerphone stand Application button that supports push-to-talk via XML Dedicated keys for mute and volume Longer battery life (100 hours standby time)
Cisco Unified Wireless IP Phone 7925G Click here:Cisco 7925G Product PDF Unified Wireless IP Phone 7925G-EX Click here:Cisco 7925G EX Product PDF	IEEE 802.11a,b,and g radio Larger, 2-inch color display Bluetooth 2.0 support with Enhanced Data Rate (EDR) Built-in speakerphone for hands-free operation IP54 rated for protection against dust and splashing water MIL-STD-810F standard for shock resistanceL Long battery life (up to 240 hours of standby time or 13 hours of talk time Exceptional voice quality with support for wideband audio Features include: Atmospheres Explosibles (ATEX) Zone 2/Class 22 certification prevents ignition of surrounding gas vapors by the phone. Canadian Standards Association (CSA) Division 2/Class 1 certification provides access to mobile collaborative communications. IP64 rating for superior and splashing water resistance adds resiliency. Industry-standard yellow styling offers fast recognition if an emergency occurs. The phone meets 802.11a/b/g standards for voice over WLAN (VoWLAN) communications support. The phone supports third-party Bluetooth 2.0 headsets for added freedom. The large 2-inch color (176 x 220 pixels) display makes viewing easy. The phone offers exceptional voice quality with High-definition (HD) voice. A built-in full-duplex speakerphone offers high-quality hands-free communications. The Applications key provides direct access to XML applications such as push-to-talk and Lone Worker. Extended-life batteries deliver a minimum of 13 hours talk time and up to 240 hours of standby
Cisco Unified IP Phone 7911G	Single-line access and four interactive soft keys Supports XML applications to the screen Enhanced feature roadmap Integrated 10/100 Switch Ethernet connection through an RJ-45 interface for LAN connectivity IEEE 802.3af power; Cisco inline power Cisco Unified CallManager v. 4.1(3) security Manufacturing certificates Secure media/signaling Authenticated configuration SIP-ready with Cisco Unified CallManager 5.0 and Cisco Unified CallManager Express 3.4
Cisco Unified IP Phone 7906G	Single-line access and four interactive soft keys Supports XML applications to the screen. 10BASE-T Ethernet connection through an RJ-45 interface for LAN connectivity Choice of IEEE 802.3af Power over Ethernet (PoE), Cisco inline power, or local power through an optional power adaptor Call hold indicator, message-waiting indicator on the handset Standards-Compliant SIP Phone Support
Cisco Unified SIP Phone 3911	Entry-level single-line SIP phone Speakerphone and internal microphone Fixed feature keys that provide one-touch access to redial, transfer, conference, hold, line select, mute, and voicemail access features A character-based display that supports additional capabilities such as caller ID, call history, and phone configuration Choice of IEEE 802.3af Power over Ethernet (PoE) or local power through an optional power adaptor
Accessories
Cisco Unified IP Conference Station 7937G	Superior wideband acoustics with the support of the G.722 wideband codec Support for IEEE Power over Ethernet (PoE) or the Cisco Power Cube 3 Expanded room coverage up to 30 feet by 40 feet with the optional external microphone kit Support for a third-party lapel microphone kit New larger backlit liquid crystal display (LCD)
Cisco Unified IP Conference Station 7936	Addresses the needs of a small to midsize conference room or office Regular telephony keypad plus three soft keys and menu navigation keys to guide users through call features and functions Backlit, pixel-based LCD display
Cisco Unified Personal Communicator	A single intuitive interface for voice and video calls, instant messaging, voicemail playback, Web conferencing, and integrated directories. Presence to view real-time availability of others Unified contact list Media escalation to add video to an audio conversation or add Web conferencing or whiteboarding to an existing audio or video conversation. Click to call from the contact list or Microsoft Outlook using either the integrated softphone or an associated Cisco Unified IP Phone. IP phone association to control your desktop Cisco Unified IP Phone to make or receive calls. Instant messaging Launches Web conferencing sessions
Cisco IP Communicator	Software-based application that delivers enhanced telephony support through PCs Provides functionality of Cisco Unified IP Phone 7970G: Access to eight telephone lines (or a combination of lines and telephony features) Supports XML applications to screen Provides high-quality calls and connections to company services while on the road, in the office, or any place you can access the corporate network
Cisco Unified Video Advantage	A video telephony solution comprising the software application and a USB camera Brings video telephony functionality to Cisco Unified IP Phones Attached to a PC and used with a Cisco Unified IP Phone, enables you to place and receive video calls on your enterprise IP telephony network using a familiar phone interface
Cisco ATA 180 Series Analog Telephone Adaptors	Cost-effective, handset-to-Ethernet adaptors that enable analog devices support VoIP services Supports devices such as analog phones, teletypewriter (TTY) machines, fax machines (fax pass-through support), and audio conference telephones
Cisco VG248 Analog Phone Gateway	A high-density gateway for using analog phones, fax machines, modems, voicemail systems, and speakerphones within a Cisco Unified Communications Manager enterprise voice system Offers 48 full-featured analog phone lines to be used as extensions to the Cisco Unified Communications system
GSM/802.11 IP Phones	Fixed-mobile converged IP solution featuring Nokia dual-mode business devices and Cisco wired and wireless IP infrastructure Nokia handset will have a built-in Skinny Client Control Protocol (SCCP) and GSM cellular radio that communicates directly with Cisco Unified CallManager 4.x and 5.x via SCCP as an integrated IP phone device
Cisco Unified CallConnector Mobility	Works with Cisco Unified Communications Manager Express 4.0 to deliver single number reach capabilities Allows users to redirect incoming calls to two different designated client devices Call routing rules can be personalized using the Cisco Unified CallConnector toolbar
Cisco Unified Mobility	Works with Cisco Unified Communications Manager to deliver single number reach Associates desktop IP phone number with up to four remote phone destinations
Cisco Unified Mobile Communicator

Additional Information on Cisco IP Phones

Cisco Unified IP Phone 7931g

Q. What is the Cisco Unified IP Phone 7931G?

A. The new Cisco Unified IP Phone 7931G is the latest full-featured Cisco Unified IP Phone providing functions that are commonly needed in the commercial and retail environments. It shares many industrial design features of the highly successful Cisco Unified IP Phones 7900 Series, but it has a distinct industrial design to suit specific needs. The Cisco Unified IP Phone 7931G provides 24 lighted line keys and 4 interactive soft keys that guide the user through call features and functions. In addition, the Cisco Unified IP Phone 7931G provides dedicated hold, redial, and transfer keys to facilitate simple and rapid call handling.

Q. What are the main differences between the Cisco Unified IP Phone 7931G and the existing Cisco Unified IP Phone 7961G with a Cisco Unified IP Phone Expansion Module 7914?

A. The Cisco Unified IP Phone 7931G offers a more focused feature set, with a higher number of line keys in a more compact industrial design. The Cisco Unified IP Phone 7931G has a smaller LCD than the Cisco Unified IP Phone 7961G to complement the system line key handling, but the display is backlit to provide high visibility when the phone is viewed from a distance. The Cisco Unified IP Phone 7931G provides a paper label for easy customization of the line key labels, avoiding the need for an expansion unit.

Q. Who are the target customers for the Cisco Unified IP Phone 7931G?

A. The Cisco Unified IP Phone 7931G addresses the communication needs of retail and commercial office workers who need the line key system functions and the capability to handle a large number of lines.

Cisco Unified Wireless IP Phone 7921g

Q. What is the Cisco Unified Wireless IP Phone 7921G?

A. The Cisco Unified Wireless IP Phone 7921G is a second-generation wireless Cisco IP Phone that now supports a dual-band 802.11a/b/g radio and has a high-resolution color display.

Q. Which Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, and Cisco Unified SRST releases are required for the Cisco Unified Wireless IP Phone 7921G?

A. The Cisco Unified Wireless IP Phone 7921G requires Cisco Unified Communications Manager Release 4.1, 4.2, 5.0, or later, using SCCP and is supported on Cisco Unified Communications Manager Express 4.1 and Cisco Unified SRST 4.1.

Q. What accessories will be available for the Cisco Unified Wireless IP Phone 7921G?

A. Available accessories include a standard Li-ion battery, extended Li-ion battery, belt holster carry case, leather carry case, USB cable, desktop charger with integrated speakerphone, multicharger, shoulder strap for leather carry case, and lock set for phone and desktop charger. There are also third-party carry cases available for the Cisco Unified Wireless IP Phone 7921G: zCover makes a silicon carry case, and System Wear makes a thermoformed heavy-duty polymer carry case. Both the zCover and System Wear carry cases can improve the durability of the phone.

Cisco Phone Application Suite

Q. What is Cisco Phone Application Suite?

A. Cisco Phone Application Suite applications are a new suite of productivity applications that allow personalization of Cisco Unified IP Phones 7900 Series" devices.

Q. How is Cisco Phone Application Suite accessed?

A. You can access the Cisco Phone Application Suite applications either through a service URL tied to a line button or through the existing services button on the phone for Visual Voicemail Cisco Unity and Cisco Unity Express, Message Monitor, and Basic Visual Cisco Unified MeetingPlace and Cisco Unified MeetingPlace Express. The personal directory can also be configured to be accessible from the existing directories button on the phone. Create your own ring tones and wallpaper to personalize your Cisco Unified IP Phone.

Q. What Cisco Unified IP Phones can use Cisco Phone Application Suite?

A. Cisco Unified IP Phone 7941G, 7961G, 7970G, and 7971G-GE are currently supported.

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