In 2015, we used DCCI for a Call Manager upgrade from version 7.0 to 10.5. We also went from a physical server environment to a virtual server environment. The telecom team at DCCI was very professional and prompt with their services. They made themselves available for questions and provided some training on the new features of the Call Manager. The telephony team was extremely knowledgeable in Cisco Voice Over IP. They took care of the licensing changes as well as well as testing the new services on a virtual machine at their facility. The ease of this upgrade was greatly increased by using this service. I would highly recommend the DCCI telephony team to anyone. They are a valuable asset and I will definitely try to use them again.
Thinking about DCC, what is unique about their work style and our relationship to them I think I want to summarize it in just two keywords: “responsive” and “flexible”.
“Responsive”: anytime you call your call gets answered, some people at DCC never seem to sleep and even more important, they usually make immediately time to listen to your issues and to discuss possible solutions, worst thing that can happen is that they have to call you back – usually within an hour. The reason why I think their responsiveness really counts is that it tells me they value their customers more than anything else. Customers have highest priority for DCC.
“Flexible”: working with DCC is flexible in all ways. Talking about consulting this means you can delegate a complete project incl. planning and implementation to them, just add one system engineer and his expertise in one single phase of your project to your own internal team or even get one of their engineers working out of your office for a period of time. I have the feeling you as a customer can change DCC’s internal structure based on your own actual needs. Talking about DCC as a reseller the said flexibility means they always try to work out the best possible solution for you and not necessarily what they like to sell most. It happened quite regularly to us that we looked into solutions DCC didn’t sell before but it was never an issue for DCC to add new hard- or software vendors to their portfolio, to get evaluation devices into our datacenters and last not least still to negotiate good prices for us in those cases.